Our Company Policies

Terms of Sale

Last updated: 22nd September 2023

The following terms and conditions apply to all orders placed with and goods (“Goods”) supplied by Dhall & Nash Fine Wines Limited (“Dhall & Nash”) to the Customer.

These Terms and Conditions are governed by the laws of New Zealand.

Prices and Orders

Dhall & Nash may alter or replace these terms and conditions by either providing the Customer with the amended terms and conditions or notifying the Customer that the amended terms and conditions are on the Dhall & Nash website. All orders placed subsequently by the Customer shall be upon the amended terms and conditions.

No order shall be binding on Dhall & Nash until accepted in writing by Dhall & Nash or a person authorised on its behalf.
Dhall & Nash is not bound by any clerical errors whether in computation or otherwise in any acknowledgment, invoice, quotation or other communication and those errors shall be subject to correction.

All Goods offered by Dhall & Nash are subject to availability and all prices are subject to change. Dhall & Nash is not liable for any unavailable Goods or change in prices.


Unless Dhall & Nash have agreed to provide credit to the Customer, payment is due immediately upon issue of an invoice to the Customer and no Goods will be despatched until payment has been made.

Credit Card payments incur a fee of 2.9%.

If Dhall & Nash have agreed to provide credit to the Customer, payment is due as per the credit terms agreed and set in place with the Customer in accordance with the Dhall & Nash Credit Policy. These terms are to be strictly adhered to.

Risk & Ownership

Risk in any Goods supplied by Dhall & Nash to the Customer shall pass when the Goods are delivered to the Customer or into custody on the Customers behalf and it shall be the Customer’s obligation to insure the Goods from that time.

Title to and ownership of the Goods, in law and in equity, shall not pass to the Customer until all moneys payable to Dhall & Nash (whether for the Goods or otherwise) have been paid by the Customer in full. Until title in the Goods passes to the Customer, the Customer holds the Goods as bailee for Dhall & Nash and the Customer must;

  • Keep the Goods in good condition
  • Keep the Goods fully insured to their full replacement value against all risk
  • Not encumber the Goods in any way
  • Hold and keep the Goods separately from other property in the possession of the Customer and in any manner which enables the Goods to be easily identifiable as Goods supplied by Dhall & Nash.

If the Customer resells the Goods or any of them before payment is made the Customer shall hold the proceeds of resale of the Goods or any of them in trust for Dhall & Nash and account to Dhall & Nash for all moneys owed by the Customer to Dhall & Nash.

If the Customer resells the Goods or any of them so as to create a debt owed to the Customer, the Customer hereby assigns all legal and equitable title to that debt to Dhall & Nash and the Customer hereby irrevocably appoints Dhall & Nash as its attorney with all powers permitted by law for the purpose of effecting any such assignment and recovery of any such debt in the name of the Customer for the benefit of Dhall & Nash.

Dhall & Nash shall be entitled to repossess all Goods which it claims belongs to it at any time without notice and for such purpose it shall be lawful for Dhall & Nash and/or its agent to enter any premises where such Goods are or are believed to be and to remove such Goods. The Customer hereby indemnifies and agrees to hold harmless Dhall & Nash against any damage howsoever caused in relation to such entry and removal including consequential loss or damage to any third party or to the Customer.

Credit Policy

Last updated: 22nd September 2023

A credit facility may only be offered to a New Zealand registered company.

Credit Evaluation

In order to perform a credit evaluation for a client, the following information must be provided:

  • Trading Name,
  • NZ Companies Registered Number,
  • Incorporation Date,
  • Physical Address,
  • Director/Owner’s e-mail and phone contact,
  • Contact Name for Accounts Payable,
  • Signed and completed credit application.

Credit Terms

Following a successful credit application and evaluation, the following credit terms may be set;

  1. All first orders must be pre-paid.
  2. All terms set as payment on 20th of the following month from date of purchase.
    a. Payment is to be made without deduction, set off or cross claim, in cash, by direct credit or by credit card
  3. Credit Limit

Offering Customer Credit Terms

Terms may only be set for the customer following a written communication of terms to the client and written acceptance of terms from the client.

Dhall & Nash Fine Wines reserve the right to impose a credit limit at any time, which may be altered or withdrawn at Dhall & Nash Fine Wines’s sole discretion with effect from the date that Dhall & Nash Fine Wines notifies the Customer of such change.

If at any time it deems the credit of the Customer to be unsatisfactory Dhall & Nash Fine Wines may require security for payment and may suspend performance of its obligations under these terms and conditions until the provision of security sufficient to Dhall & Nash in all respects. All costs and expenses of, or incurred by, Dhall & Nash Fine Wines as a result of such suspension and any recommencement shall be payable by the Customer upon demand.

Credit Term Defaults / Definition of Default

Where any payment is not made on the due date, then without prejudice to any other rights or remedies available to Dhall & Nash under these terms and conditions or at law or in equity or otherwise, Dhall & Nash may:

  1. Charge interest, by way of liquidated damages, on all overdue accounts at the rate of 2% per month calculated on a daily basis and compounding monthly from the date on which payment was due until payment is made.
  2. Withhold deliveries or cancel undelivered orders or portions of such orders, retain as liquidated damages any moneys paid by the Customer and sue the Customer for damages without being liable to the Customer for any losses of any kind that it might suffer.

Accounts with invoice/s unpaid 3 days following the due date will be placed on credit hold, and no additional credit will be extended until after the payment of overdue invoice/s.Accounts where acknowledged credit limit has been exceeded by 20% will be placed on credit hold, and no additional credit will be extended until after the payment of overdue invoice/s.Whilst a client is on ‘Credit Hold’ – pending orders may be released upon receipt of payment. A ‘Hold’ may only be lifted upon evidence of receipt of payment. This may be demonstrated by seeing the amount enter our bank balance, official bank remittance or a written communication from the client that they have made payment.

Factors to Hold Credit

  • Client has defaulted without communicating prior notice of intended default to Dhall and Nash.
  • Obvious cash flow concerns have been raised about the client from credible sources.

Credit Default Assessment and Actions

  • A credit default assessment takes place;
  • When a Customer makes a payment, and clears their account following a default.
  • Credit terms remain unchanged
  • Conduct a credit limit review and revision
  • A Direct Debit or Credit Card Authority sought and received before the hold may be lifted
  • Credit facility removed
  • A client’s credit terms may be re-evaluated after 3 upfront payments.

Private Cellar Policy

Last updated: 20th March 2024

The following terms and conditions apply to all Customers who have their wines stored on Dhall & Nash Fine Wine warehouse premises on their behalf.


Dhall and Nash will not be responsible for the insurance for those wines. We request the customer arrange their own insurance.

Packaging/Labeling (Inbound)

The Customer makes sure all goods have been labelled correctly and that the contents of packages are adequately and securely packed when the goods are send to Dhall and Nash warehouse team.

The Customer also needs to ensure to provide a list of stock that has been sent including quantity, description, vintage and bottle size.

The Customer must provide tracking information and/or proof of delivery when the goods are delivered to the Dhall and Nash warehouse.

Faulty Wines

Dhall and Nash will not be responsible for any of the following:

  • Unexpected foreign contaminants
  • Physical damage not in keeping with the original packaging
  • Oxidation (Acetic Acid)
  • Sulphur compounds detected (Hydrogen Sulphide)
  • Environmental (Heat damage / Light strike)
  • Microbiological (Brettanomyces)
  • Re-fermentation
  • More than one bottle of wine from the same case with cork taint
  • Rot, mould, fungi or mildew, evaporation, change of flavour, change of colour, texture, or finish.


Dhall & Nash shall not be liable to the Customer or any other person for any indirect or consequential loss or damage of any kind arising out of defective.

Dhall & Nash will only be responsible for the physically damaged stock inside of the warehouse premises if the warehouse team causes it during the storage time.


Delivery charges will apply as per our delivery policy.


  1. Dhall and Nash will not accept any claim related to a faulty wine.
  2. Outbound transport-damaged claims will only be accepted for the goods using DN-approved boxes.
  3. The claim’s value would be based on the product’s purchase price, provided in the the original purchase invoice.


Inbound Charges
Monthly Storage Fee: $2.5 per Case of 12x75cl or equivalent
Charge per each PO booked: $19.00 + $3.95 per SKU
Admin Fee (One Off): $50.00 Setting up the Storage Cellar + $1.00 per SKU Created


Outbound Charges
Pick & Pack Freight Fee: $10.00 per order
Repacking in D&N boxes Fee: $5.00 per case (12 or 6 bottles)

Website Privacy Policy

Last updated: 22nd September 2023

This Privacy Policy describes how Dhall & Nash Fine Wines (the “site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.dnfinewine.co.nz (the “site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

Personal Information Collection & Use

Dhall & Nash will only collect personal information when it is willingly and knowingly submitted through this website. Such personally identifiable information includes name and email address. Dhall & Nash will use this information to ensure that your request for information or otherwise stated reason when you submit your information, is completed.

We may access that information provided to analyse how to improve our website, services and better understand our visitors to the site, which may include contacting the visitor. Apart from stated uses, your personal information will not be transferred to any other third party.

We do not collect personally identifiable information from children. We suggest guests aged under 18 years seek parental/guardian consent prior to providing any personal information on our site.

Cookies & Other Technical Information

To help improve the experience that you have with this website, we send ‘cookies’ to your computer. ‘Cookies’ are small text files that are placed on your computer or other device in which you view the website. The purpose of these ‘cookies’ are to store your personal preferences, and technical information that will enable us to measure the effectiveness of the website and improve its functionality. There are two main types of ‘cookie’ that are used: permanent or temporary. Permanent ‘cookies’ remain on your computer until they are deleted by the user. Temporary ‘cookies’ are deleted when the browser is closed.

‘Cookies’ provide anonymised aggregate information including the internet browser that you are viewing this website on, the pages that have been visited or the website which lead you to this website. As previously stated, this information cannot be used to identify you, and is primarily used to continually improve this website experience.

By using this website you consent to our use of ‘cookies’ and web beacons as described within this policy. If you choose to adjust your ‘cookie’ and/ or web beacon settings on your device please note that some of the content on this website may only be accessed when ‘cookies’ or similar are enabled.

Advertising and Tracking

Visitors to our website may be remarketed to via display activity on other websites. You can opt out of receiving these messages here: Network Advertising Initiative opt-out page . Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our site or by contacting us using the contact details provided below

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.


If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.


Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call (09)3570493 or email us at marketing@dnfinewine.com or contact us at 6/1 Cross Street, CBD, Auckland 1010, New Zealand.