The minimum order for free freight anywhere in New Zealand is:

Wine: 12x75cl case (equivalent sizing for different formats e.g. 6 x 150cl) – the case may contain a mix of different wines.

OR

$200 sales order value (ex. GST)

(ex. GST per case 12x75cl or equivalent)

North Island
$8 (inc GST per case)

South Island
$15 (inc GST per case)

Saturday deliveries incur an extra $5 (ex. GST per case) and are not liable for free freight

Auckland
Order must be received by 10am for same day delivery
Order must be received by 3pm for Urgent same day delivery $30 per case 12x75cl or equivalent

Waiheke Island
Order must be received by 2 pm for next day delivery

North Island (1-7 cartons)
Order must be received by 2pm for next day delivery

North Island (8 cartons+)
Order must be received by 10.30 am for next day delivery

South Island (1-7 cartons)
Order must be received by 2pm for delivery within 3 business days
Order must be received by 2pm for Urgent next day delivery $30 per case 12x75cl or equivalent

South Island Urban (8 cartons+)
Order must be received by 10am for delivery within 5 business days
Order must be received by 2pm for Urgent next day delivery $30 per case 12x75cl or equivalent

Rural

North Island
Order must be received by 2pm for delivery within 3 business days

South Island
Order must be received by 2pm for delivery within 5 business days

The purpose of this policy is to communicate the rules for any Product Returns where the Client is seeking a refund or exchange after Goods have been shipped.

Dhall & Nash will accept Product Returns only (not exchange) for faulty wines and will offer a credit or refund for Goods. Verification of a fault lies with Dhall & Nash.

Dhall & Nash may accept a return for non-faulty goods entirely at the discretion of the Dhall & Nash CEO.

A faulty wine is defined as any wine which has any of the following:

• 
  Unexpected foreign contaminants
• 
  Physical damage not in keeping with the original packaging
• 
  Oxidation (Acetic Acid)
• 
  Sulphur compounds detected (Hydrogen Sulphide)
• 
  Environmental (Heat damage / Light strike)
• 
  Microbiological (Brettanomyces)
• 
  Re-fermentation
• 
  More than one bottle of wine from the same case with cork taint

Wines that are Fine and/or Rare are bought entirely at the owners risk. Dhall & Nash will pass on all provenance history to the client prior to purchase. Should any faulty wine be accepted as a return and refund/exchange, this is entirely at the discretion of Dhall & Nash Fine Wines.

We will not accept the returns of any Fine and Rare Wines
Wine purchased within the last 60 days may be eligible for return subject to;

• 
  Wines being stored well and in good condition
• 
  They are no longer present on the wine list
• 
  All measures have been taken by the client to substitute the wines with replacements on the upcoming wine list

If the time elapsed since the original sale is greater than 3 months, Dhall & Nash reserves the right to withhold acceptance of any returns due to faulty goods.

No stock sold as part of a promotional offer can be returned.

Save for any warranties and conditions conferred in writing by Dhall & Nash on the Customer in relation to particular Goods sold by Dhall & Nash to the Customer, Dhall & Nash makes no representation and gives no assurance, condition or warranty of any kind to the Customer in relation to the Goods and accepts no liability for any assurance, condition, warranty, representation, statement or term not expressly set out in these terms and conditions. To the fullest extent permitted by law any assurance, condition or warranty implied by law is excluded. The Customer specifically acknowledges that where it is acquiring the Goods for business purposes the provisions of the Consumer Guarantees Act 1993 are excluded.

The benefit of any warranties and conditions conferred by Dhall & Nash on the Customer are personal to the Customer and are not assignable.

Dhall & Nash shall not be liable to the Customer or any other person for any indirect or consequential loss or damage of any kind arising out of defective Goods or any breach by the Company of its warranties or conditions or obligations under these terms and conditions or negligence or otherwise. Regardless of the legal basis of any claim, Dhall & Nash’s maximum liability to the Customer under any circumstances is limited to a sum not exceeding the invoiced value of the Goods which relate to any claimed loss or damage.

In cases where a valid manufacturer’s warranty exists for a Good sold by Dhall & Nash;

• 
  Dhall & Nash must receive clear written explanation from Client of fault details
• 
  Dhall & Nash will contact the manufacturer and await deliberation
• 
  Once manufacturer verdict is received this will be passed onto Client with corresponding action;
  
  warranty breached – credit offered
  
  warranty breached – new product offered
  
  warranty not breached

Should a Client wish to dispute a manufacturer’s verdict – Dhall & Nash will immediately facilitate dialogue between the two parties.